Adelphia Customer Service, how may I help you?
My Internet is down. This like the 5th time this happened in the last 24 hours.
Can you tell me how many solid green lights you have on your cable modem?
One. The Power Light. And the Receive light is blinking.
Can I Have the MAC ID off your Cable Modem. It is located…
I know where it is located. 0000CFD123.
Let me take a look at your server. Just one moment.
…
Ok. It looks like you modem is not connecting.
Really? Wow? Do you think that is why I am getting no Internet?
It is showing your server as 58% percent down, so…
Oh. So the problem is on you end.
No. It has to be 75% down to be an outage.
OK. So it’s on my end?
Possibly.
What could the problem be?
It could be your lines or the cable modem.
Oh.
I’m going to send out a technician.
Great.
I can have one out here for you on the 27th.
That’s almost a week from now.
It will probably come up over night anyway.
What?
Your modem will probably re-establish a connection overnight.
Then why are you sending a tech?
Because there is no outage.
Oh. Because the server is only 58 percent down?
Let me check. Actually it is only 41 percent down now.
So it is not an outage.
Right.
But 41% of the customers cannot connect right not.
41% are not connected.
But the problem is on my end?
Yes.
Great. Any idea when it will come back up?
It’s not an outage.
Of course not.
Would you like me to send out a technician?
For Thursday?
Yes
No.
No?
No. How about I all you back if it is still down tomorrow. Then you can send them.
OK? You don’t want me to send a tech?
No. It’s sound like the issue is on your end. I’m sure it will be up by morning.
It’s not on our end, it has to be 75% down to be an outage.
Right. I’ll call back if I change my mind.
OK. Are you sure.
Yes.
Have a great night and thank you for calling Adelpia.
Uh huh.